Question 1

What makes The Games Yard different from other after-school clubs?

Accepted Answer

The Games Yard isn’t childcare by numbers – it’s purposeful play. Every session blends active games, creativity, and social learning, designed to help children move, make and think. We focus on confidence, teamwork and curiosity — all within a fun, friendly, nurturing environment.

Question 2

How do I register my child?

Accepted Answer

Simply create a parent account through our online booking portal, add your child’s details and choose your sessions.

Question 3

What are your hours and how flexible are bookings?

Accepted Answer

Our after-school sessions typically run from 3:15 pm to 6:00 pm, depending on school finish times. You can book flexibly — single sessions, weekly blocks, or the whole term — all through our portal.

Question 4

Can I make last-minute bookings?

Accepted Answer

We understand life happens! If spaces are available, you can book a session up to 3pm on the same day. However, we do encourage parents to give as much notice as possible so we can plan safely.

Question 5

How do payments work?

Accepted Answer

You can pay using debit/credit card, Tax-Free Childcare, or Childcare Vouchers. All payments are handled securely online and receipts are emailed automatically.

Question 6

Do you offer sibling or multi-session discounts?

Accepted Answer

Yes — we love seeing families join together! Sibling and multiple-session discounts are available and applied automatically at checkout.

Question 7

What does my child need to bring each day?

Accepted Answer

Please ensure your child wears suitable and comfortable clothing for indoor and outdoor activity and always pack a refillable water bottle. We provide all equipment, materials, snacks and a nutritious teatime meal.

Question 8

What is your staff-to-children ratio?

Accepted Answer

We maintain a staff-to-children ratio of 1:8 to ensure every child is well supervised, supported and included. This allows our team to build positive relationships and deliver activities safely and attentively.

Question 9

What about food, snacks and allergies?

Accepted Answer

Our Fuel Stop snack station offers simple, healthy options — fruit, wraps, and smoothies — and we operate a strict no-nuts rule. We ask parents to share allergy details in advance so every child can eat safely. Vegetarian and other dietary preferences will always be respected and alternative options offered where possible. Please speak with a team member before your child’s first session so we can plan accordingly.

Question 10

Is there time for homework?

Accepted Answer

Yes. While The Games Yard focuses on play and creativity, we understand some children enjoy completing homework before heading home. A quiet space and support will be available during each session for children who wish to work independently or with light guidance.

Question 11

How do you support children with additional needs?

Accepted Answer

We’re proudly inclusive. Our coaches adapt games and routines so that every child feels confident taking part. We work closely with families (and schools where needed) to make sure support is right for each child.

Question 12

Who collects my child and what if I’m delayed?

Accepted Answer

Families, guardians or primary carers can collect their children at any point up until 6.00pm at which time they will be signed out. Children are released only to named adults on our authorised collectors list. We understand that on occasion you might be running late so please let us know as soon as you can. Please be aware that there is a late collection charge of £10 per 15 minutes.

Question 13

What happens if my child is unwell or injured?

Accepted Answer

A qualified paediatric first-aider is always on site. We’ll contact you immediately if your child becomes unwell and log every accident or incident to share with you that day.

Question 14

How do you handle behaviour and friendship challenges?

Accepted Answer

We believe in teaching respect, kindness, and teamwork. If challenges arise, we use calm, restorative approaches to help children reflect, rebuild and move forward positively.

Question 15

Can I visit or see what sessions look like?

Accepted Answer

Absolutely. Parents are welcome to drop by for a short visit or trial session (by arrangement). You’ll see our mix of creativity, sport and laughter in action.

Question 16

How do you keep my child safe?

Accepted Answer

Safeguarding is at the heart of everything we do. All staff hold enhanced DBS checks, complete annual safeguarding training, and follow our clear policies for health, safety and wellbeing.

Question 17

How can I contact The Games Yard team?

Accepted Answer

You can reach us any time via mark@thegamesyard.com or through the contact form on our website. During club hours, a member of our onsite team will always be available for quick queries or feedback.

Frequently Asked Questions